Welcome to Cool Kitchen Tool. Here are answers to some of the questions you may have about our products, deliveries and returns.
What does Cool Kitchen Tool sell?
We offer clever, practical kitchen gadgets designed to solve everyday cooking and food preparation problems.
Our focus is on useful, non-electrical tools that make kitchen tasks easier, faster or more enjoyable without creating unnecessary clutter.
How do you choose your products?
We look for thoughtfully designed kitchen inventions that offer a genuine improvement to the way a task is completed.
Each product is selected for its usefulness, design and ability to solve a recognisable kitchen problem.
Where do you deliver?
The delivery destinations available for your address will be shown at checkout.
How much does delivery cost?
Any delivery charge will be clearly displayed at checkout before you complete your purchase.
How long will my order take to arrive?
Estimated delivery information will be shown at checkout or provided in your order confirmation.
If an unexpected delay occurs, we will contact you using the email address provided with your order.
Can I track my order?
If tracking is available for your delivery, we will send the tracking details by email after your order has been dispatched.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
We will do our best to help, but changes may not be possible once the order has been processed or dispatched.
Can I return a product if I change my mind?
Yes. You can contact us within 14 days of receiving your order to request a return. You will then have another 14 days to return the product.
Please read our Returns and Refunds page for the full conditions and instructions.
What should I do if my product arrives damaged or faulty?
Please contact us as soon as possible with your order number and photographs of the product, parcel and packaging.
We will investigate promptly and do everything reasonably possible to put it right.
How should I use and care for my product?
Please follow the instructions and care information supplied with the product or shown on its product page.
If you are unsure whether a product is suitable for a particular use, contact us before using it.
Can I suggest a kitchen invention?
Yes. We love discovering clever kitchen tools that solve genuine everyday problems.
If you have seen a product that you think belongs at Cool Kitchen Tool, please contact us and tell us about it.
How can I contact you?
You can reach us through our Contact page. Please include your order number when contacting us about an existing order.