Delivery Information

We want receiving your Cool Kitchen Tool order to be simple and straightforward.

Delivery destinations

The delivery options available for your address will be shown at checkout.

Delivery costs

Any delivery charge will be clearly displayed at checkout before you complete your purchase.

Processing and delivery times

Estimated delivery information will be shown during checkout or provided in your order confirmation. We will begin processing your order once it has been confirmed.

If there is an unexpected delay, we will contact you using the email address provided with your order.

Tracking your order

If tracking is available for your delivery, we will send the tracking details by email once your order has been dispatched.

Checking your address

Please check that your delivery address is correct before placing your order. If you notice a mistake, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Damaged or missing orders

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the product, parcel and packaging.

If your order has not arrived within the estimated delivery period, please contact us through our Contact page so we can investigate.

Our service promise

If something goes wrong, we will listen, investigate promptly and do everything reasonably possible to put it right. Our priority is to ensure you still have a positive shopping experience with us.

Where we are responsible for an error or avoidable delay, we will make sure you are not left out of pocket. Where appropriate, we may also offer a goodwill gesture to recognise the inconvenience caused.

This commitment is in addition to your legal consumer rights.